If you think it’s difficult to have a tough conversation today, waiting makes it worse. Time makes elephants fat, complacent, and harder to confront. Patience: It’s not patient to tolerate poor performance. It’s neglect. Poor performance, bad behaviors, and difficult situations continue until leaders speak up. Be patient after you bring up issues. The conversation you should have had: Kind candor and courageous vulnerability chart the path forward, when you should have said something sooner. #1. Don’t lay the law down. Delay elevates frustration. Anger fuels courage. You end up sharing a piece of your mind you can’t afford to lose. #2. Don’t speak to the whole team when there’s one offender. One person habitually leaves early, arrives late to meetings, or misses deadlines. Have a one-on-one, even though group comments feel safer. #3. Meet resistance with courageous vulnerability. Tom habitually misses deadlines, for example. When you bring it up, he protests. “Why d...
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